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Features Bots, funnels and broadcasts

Broadcasts by tags and languages

Messages to a channel's customers now or at a scheduled time: by tags, in each recipient's language, with files and a per-recipient report.

Docs Automation

Broadcasts

How to message a channel's customers by tags and languages, now or at a scheduled time, and check who received it.

Docs Automation · Broadcasts

A new broadcast

Step by step Channel Automation → Broadcasts → New broadcast: a name for yourself and the channel it goes to. Recipients Has at least one tag: choose tags; empty means every conversation in…

Features Inbox and channels

Telegram, WhatsApp and Viber

Connect a Telegram bot, a WhatsApp Business number or a Viber bot in minutes, and all of them share the same funnels, broadcasts and contacts.

Docs Automation · AI assistant

What it can do

…a contact, set a task; build or change a funnel, prepare a broadcast; work through your file (XLSX, CSV, PDF): count, compare, import contacts. The assistant runs on Claude models from…

Docs Sales · Contacts and companies

Tags

…or by a site entry. Tags filter the contact list and pick broadcast recipients.

Docs Sales · Contacts and companies

Merging duplicates

…The contact's language decides which language bots and broadcasts use for them. The person picks it in a bot, a manager sets it, or Telegram suggests it; see Customer languages.

Docs Channels · Conversations

Bots and pausing

…The contact's language is shown next to the name: bots and broadcasts write to them in it.

Docs Automation · Customer languages

Translations

…several languages, a funnel step's text, a button label, a broadcast and an email have a field per language. The funnel's structure stays one: translating breaks nothing, because buttons…

Docs Automation · Customer languages

Separate funnels per language

…At equal priority it starts instead of the general one. Broadcasts have a contact-language filter too.

Docs Automation · Funnels and bots

Media library

Automation → Media library holds files for funnels and broadcasts: photos (JPEG, PNG, WEBP, AVIF, GIF), MP4 video and PDF up to 12 MB, in folders. Photos can be cropped, rotated and…

Docs Developers · MCP server

Tools

…funnel_create, funnel_update, funnel_publish, funnel_start Broadcasts broadcasts_search, broadcast_show, broadcast_create, broadcast_update, broadcast_send, broadcast_cancel Changes go…

Docs Developers · MCP server

What to ask

…"Translate the welcome funnel into English." "Prepare a broadcast for the VIP tag on Friday at 10:00."

Docs Getting started · Modules

Core and modules

…Funnels Bots: steps, buttons, conditions, delays, actions Broadcasts Messages by tags and languages, now or scheduled Deals Deal stages, a board, amounts, loss reasons Tasks Tasks with due…

Docs Getting started · Modules

Modules on request

…right away: Conversations, Telegram, WhatsApp, Funnels, Broadcasts, Deals, Tasks. Others we open on request, because they are set up together with you: Viber, Sites and ads, Email, Google…

Docs Sales · Payments in bots

A product and how long its link works

…(e.g. «Webinar 12.11») — handy to pick the buyers for a broadcast.

Docs Developers · REST API and tokens

Methods

…module is on. Contacts, deals, conversations, funnels and broadcasts are already available through the MCP server.

Docs Team · Team and roles

Roles

…all contacts, conversations and tasks, funnels and broadcasts; "Клієнт" (Client): no permissions; sees only what access rules open to them, such as one task list.

Docs Team · Team and roles

Permissions

…see everyone's tasks; manage lists Automation Funnels; broadcasts; media library Data Export what you see; import Settings Custom fields; shared boards A module's permissions appear in…

Docs Channels · Telegram

Good to know

…one. If someone blocked the bot, you cannot write to them: broadcasts skip them and say why. Photos and files from the media library are uploaded by the bot directly; no public links are…

Docs Getting started · The admin tour

The sidebar

…Contacts: contacts, companies, tags; Automation: funnels, broadcasts, media library; Sites and ads: entries, visits and leads, Conversions API; Settings: staff, roles, access, channels,…

Docs Getting started · The admin tour

Theme, accent and language

…The interface language affects only the admin. Bots and broadcasts write to customers in the contact's language; see Customer languages.

Docs Channels · Viber

Viber's terms

…are included in that fee; messages the bot starts itself (broadcasts included) are paid to Viber per delivered message, at the rate of the recipient's country. You pay this to Viber, not to…

Docs Channels · Viber

Limits

…unsubscribes from the bot is marked as blocked, and broadcasts skip them. Viber fetches photos and files by link; Bordee creates temporary protected links for them itself.

Docs Channels · WhatsApp

The 24-hour window

…the message is not sent and the chat shows a clear error. Broadcasts skip such recipients and say why.

Features AI assistant

An AI assistant inside the CRM

An assistant built on Claude finds, sums up and changes CRM data with your permissions, and you see and approve every change before it happens.

Features Deals and sales

Contacts and companies

One page per person with all their channels, tags, custom fields, language and history, companies with their people, and merging duplicates.

Features API and integrations

REST API and MCP server

Tokens with your permissions, a REST API for tasks and syncing, and an MCP server through which Claude Code or another AI agent works with contacts, deals, conversations and funnels.

Features Bots, funnels and broadcasts

Bots and funnels without code

Build a bot from steps: messages with buttons, waiting for a reply, delays within working hours, conditions and actions. One funnel runs in every messenger and in several languages.

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