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Features Inbox and channels

Telegram, WhatsApp and Viber

Connect a Telegram bot, a WhatsApp Business number or a Viber bot in minutes, and all of them share the same funnels, broadcasts and contacts.

Docs Channels

Telegram

How to connect a Telegram bot, get links that start funnels, and what to know about the channel.

Docs Channels

Telegram channels and groups

Posts from the admin to channels and groups, members and join requests, comments under posts, the bot's menu.

Docs Channels · Telegram

Create a bot

In Telegram Open @BotFather Find the official @BotFather in Telegram and send it /newbot. Name and username Give the name customers will see and a Latin username ending in bot, such as…

Docs Channels · Telegram channels and groups

Comment → bot and group rules

Chat rules on a group's page: Comment → bot (in a channel's discussion group): a word in a comment ("+", "price") makes the bot answer in the thread with a button opening it at a funnel.…

Docs Getting started · Getting started with Bordee

Your first half hour

…a channel Settings → Channels → Connect a channel: a Telegram bot or a WhatsApp number. Customer messages show up in Conversations right away. Add your team Settings → Team → Invite: name,…

Docs Getting started · Modules

Core and modules

…inbox for every channel, quick replies Telegram, WhatsApp Telegram bots and WhatsApp Business numbers Funnels Bots: steps, buttons, conditions, delays, actions Broadcasts Messages by tags…

Docs Automation · Funnels and bots

What a funnel is

A funnel is a bot's scenario: what it writes, which buttons it shows, what it waits for and what it does with the answer. Automation → Funnels → New funnel. One funnel works in every…

Docs Channels

Viber

How to connect a Viber bot, what Viber's terms are and how the channel differs from Telegram.

Docs Sales · Contacts and companies

Merging duplicates

…person was recorded twice (first from the site, then from Telegram, say), open one of the contacts and click Merge. The other contact's channels, tags, fields and conversations move here,…

Docs Automation · Customer languages

The contact's language

…in a chat. It comes from: the person's own choice in a bot; a manager, on the contact page; an import (the language column); the Telegram app's language, only as a guess while the language…

Docs Sales · Sites, UTM and Conversions API

An entry

…entry. An entry is a landing page, a site or an ad link: Bot: where the person lands, a Telegram or Viber bot or a WhatsApp number; Funnel: started instead of the regular /start; After the…

Docs Channels · Viber

Links and labels

Open the channel to see the link to the bot and the link with a start label, like /start in Telegram. The label starts the funnel with the same label, and visit codes from your sites work…

Features Inbox and channels

Every conversation in one window

Telegram, WhatsApp and Viber in one inbox: managers see the customer's history, answer with quick replies and always know who owns a conversation.

Features Deals and sales

Contacts and companies

One page per person with all their channels, tags, custom fields, language and history, companies with their people, and merging duplicates.