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Docs Channels

WhatsApp

How to connect a WhatsApp Business number through Meta, set up the webhook and work within the 24-hour window.

Features Inbox and channels

Telegram, WhatsApp and Viber

Connect a Telegram bot, a WhatsApp Business number or a Viber bot in minutes, and all of them share the same funnels, broadcasts and contacts.

Docs Channels · WhatsApp

What you need

Bordee works with Meta's WhatsApp Business Platform (Cloud API). You need: an app in Meta for Developers with the WhatsApp product; a phone number added to a WhatsApp Business Account; a…

Docs Automation · Broadcasts

Recipients and skips

…are: people who blocked the bot or unsubscribed; on WhatsApp, people silent for over 24 hours (outside the window WhatsApp allows approved templates only); on Viber, people not subscribed…

Docs Sales · Contacts and companies

A contact is a person

…→ New contact. One person may write from Telegram, WhatsApp and Viber: that is one contact with several channels, listed on the Channels tab. The page holds the first and last name, display…

Docs Automation · Funnels and bots

What a funnel is

…→ New funnel. One funnel works in every channel (Telegram, WhatsApp, Viber) or in one you choose.

Docs Getting started · Getting started with Bordee

Your first half hour

…→ Channels → Connect a channel: a Telegram bot or a WhatsApp number. Customer messages show up in Conversations right away. Add your team Settings → Team → Invite: name, email and role. The…

Docs Getting started · Modules

Core and modules

…One inbox for every channel, quick replies Telegram, WhatsApp Telegram bots and WhatsApp Business numbers Funnels Bots: steps, buttons, conditions, delays, actions Broadcasts Messages by…

Docs Getting started · Modules

Modules on request

…to every workspace right away: Conversations, Telegram, WhatsApp, Funnels, Broadcasts, Deals, Tasks. Others we open on request, because they are set up together with you: Viber, Sites and…

Docs Sales · Sites, UTM and Conversions API

An entry

…Bot: where the person lands, a Telegram or Viber bot or a WhatsApp number; Funnel: started instead of the regular /start; After the form: Straight to the bot, or The site's thank-you page…

Features Bots, funnels and broadcasts

Broadcasts by tags and languages

Messages to a channel's customers now or at a scheduled time: by tags, in each recipient's language, with files and a per-recipient report.

Features Deals and sales

Contacts and companies

One page per person with all their channels, tags, custom fields, language and history, companies with their people, and merging duplicates.

Features Inbox and channels

Every conversation in one window

Telegram, WhatsApp and Viber in one inbox: managers see the customer's history, answer with quick replies and always know who owns a conversation.