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Docs Automation

Broadcasts

How to message a channel's customers by tags and languages, now or at a scheduled time, and check who received it.

Docs Automation · Broadcasts

A new broadcast

Step by step Channel Automation → Broadcasts → New broadcast: a name for yourself and the channel it goes to. Recipients Has at least one tag: choose tags; empty means every conversation in…

Docs Automation · AI assistant

What it can do

…a contact, set a task; build or change a funnel, prepare a broadcast; work through your file (XLSX, CSV, PDF): count, compare, import contacts. The assistant runs on Claude models from…

Docs Sales · Contacts and companies

Tags

…or by a site entry. Tags filter the contact list and pick broadcast recipients.

Docs Sales · Contacts and companies

Merging duplicates

…The contact's language decides which language bots and broadcasts use for them. The person picks it in a bot, a manager sets it, or Telegram suggests it; see Customer languages.

Docs Channels · Conversations

Bots and pausing

…The contact's language is shown next to the name: bots and broadcasts write to them in it.

Docs Automation · Customer languages

Translations

…several languages, a funnel step's text, a button label, a broadcast and an email have a field per language. The funnel's structure stays one: translating breaks nothing, because buttons…

Docs Automation · Customer languages

Separate funnels per language

…At equal priority it starts instead of the general one. Broadcasts have a contact-language filter too.

Docs Automation · Funnels and bots

Media library

Automation → Media library holds files for funnels and broadcasts: photos (JPEG, PNG, WEBP, AVIF, GIF), MP4 video and PDF up to 12 MB, in folders. Photos can be cropped, rotated and…

Docs Developers · MCP server

Tools

…funnel_create, funnel_update, funnel_publish, funnel_start Broadcasts broadcasts_search, broadcast_show, broadcast_create, broadcast_update, broadcast_send, broadcast_cancel Changes go…

Docs Developers · MCP server

What to ask

…"Translate the welcome funnel into English." "Prepare a broadcast for the VIP tag on Friday at 10:00."

Docs Getting started · Modules

Core and modules

…Funnels Bots: steps, buttons, conditions, delays, actions Broadcasts Messages by tags and languages, now or scheduled Deals Deal stages, a board, amounts, loss reasons Tasks Tasks with due…

Docs Getting started · Modules

Modules on request

…right away: Conversations, Telegram, WhatsApp, Funnels, Broadcasts, Deals, Tasks. Others we open on request, because they are set up together with you: Viber, Sites and ads, Email, Google…

Docs Sales · Payments in bots

A product and how long its link works

…(e.g. «Webinar 12.11») — handy to pick the buyers for a broadcast.

Docs Developers · REST API and tokens

Methods

…module is on. Contacts, deals, conversations, funnels and broadcasts are already available through the MCP server.

Docs Team · Team and roles

Roles

…all contacts, conversations and tasks, funnels and broadcasts; "Клієнт" (Client): no permissions; sees only what access rules open to them, such as one task list.

Docs Team · Team and roles

Permissions

…see everyone's tasks; manage lists Automation Funnels; broadcasts; media library Data Export what you see; import Settings Custom fields; shared boards A module's permissions appear in…

Docs Channels · Telegram

Good to know

…one. If someone blocked the bot, you cannot write to them: broadcasts skip them and say why. Photos and files from the media library are uploaded by the bot directly; no public links are…

Docs Getting started · The admin tour

The sidebar

…Contacts: contacts, companies, tags; Automation: funnels, broadcasts, media library; Sites and ads: entries, visits and leads, Conversions API; Settings: staff, roles, access, channels,…

Docs Getting started · The admin tour

Theme, accent and language

…The interface language affects only the admin. Bots and broadcasts write to customers in the contact's language; see Customer languages.

Docs Channels · Viber

Viber's terms

…are included in that fee; messages the bot starts itself (broadcasts included) are paid to Viber per delivered message, at the rate of the recipient's country. You pay this to Viber, not to…

Docs Channels · Viber

Limits

…unsubscribes from the bot is marked as blocked, and broadcasts skip them. Viber fetches photos and files by link; Bordee creates temporary protected links for them itself.

Docs Channels · WhatsApp

The 24-hour window

…the message is not sent and the chat shows a clear error. Broadcasts skip such recipients and say why.