Every conversation in one window
Telegram, WhatsApp and Viber in one inbox: managers see the customer's history, answer with quick replies and always know who owns a conversation.
One list instead of five apps
Customers write wherever suits them. Bordee gathers every conversation into one list with Open, Mine and Unassigned filters and search by name, phone and text. New messages appear instantly, without reloading.
Clear ownership
A conversation is assigned to a manager, and managers see their own and unassigned conversations. Whoever takes a new customer's conversation becomes the customer's owner. When a manager answers in person, Pause bots keeps the funnel out of the way.
Everything about the customer at hand
The contact's language next to the name, Task and Deal buttons in the chat header, the contact page with deals, tasks and timeline: managers do not switch tabs to know who they are talking to.
What the inbox gives you
Bank details, delivery, opening hours in one click, editable before sending.
The customer's photos and documents open right in the chat.
A closed conversation reopens by itself as soon as the customer writes again.
Who sees every conversation and who may assign others is set by the role.