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Docs Channels

WhatsApp

How to connect a WhatsApp Business number through Meta, set up the webhook and work within the 24-hour window.

Docs Channels · WhatsApp

What you need

Bordee works with Meta's WhatsApp Business Platform (Cloud API). You need: an app in Meta for Developers with the WhatsApp product; a phone number added to a WhatsApp Business Account; a…

Docs Automation · Broadcasts

Recipients and skips

…are: people who blocked the bot or unsubscribed; on WhatsApp, people silent for over 24 hours (outside the window WhatsApp allows approved templates only); on Viber, people not subscribed…

Docs Sales · Contacts and companies

A contact is a person

…→ New contact. One person may write from Telegram, WhatsApp and Viber: that is one contact with several channels, listed on the Channels tab. The page holds the first and last name, display…

Docs Automation · Funnels and bots

What a funnel is

…→ New funnel. One funnel works in every channel (Telegram, WhatsApp, Viber) or in one you choose.

Docs Getting started · Getting started with Bordee

Your first half hour

…→ Channels → Connect a channel: a Telegram bot or a WhatsApp number. Customer messages show up in Conversations right away. Add your team Settings → Team → Invite: name, email and role. The…

Docs Getting started · Modules

Core and modules

…One inbox for every channel, quick replies Telegram, WhatsApp Telegram bots and WhatsApp Business numbers Funnels Bots: steps, buttons, conditions, delays, actions Broadcasts Messages by…

Docs Getting started · Modules

Modules on request

…to every workspace right away: Conversations, Telegram, WhatsApp, Funnels, Broadcasts, Deals, Tasks. Others we open on request, because they are set up together with you: Viber, Sites and…

Docs Sales · Sites, UTM and Conversions API

An entry

…Bot: where the person lands, a Telegram or Viber bot or a WhatsApp number; Funnel: started instead of the regular /start; After the form: Straight to the bot, or The site's thank-you page…